The English Music Festival | BOOKING CONDITIONS

BOOKING CONDITIONS

TICKET SALES

1.1.

Tickets and Festival Passes cannot be refunded except on cancellation of an event by The English Music Festival for reasons within its reasonable control. All sales are final.

1.2.

FORCE MAJEURE

1.2.1.

The English Music Festival shall not be liable for any failure or delay in performance of its obligations arising out of or caused, directly or indirectly, by circumstances beyond its reasonable control, including, without limitation, acts of God; earthquakes; fires; floods; wars; civil or military disturbances; acts of terrorism; sabotage; strikes; pandemics; epidemics; riots; power failures; computer failure and any such circumstances beyond its reasonable control as may cause interruption, loss or malfunction of utility, transportation, computer (hardware or software) or telephone communication service; accidents; labour disputes; acts of civil or military authority; governmental actions; or inability to obtain labour, material, equipment or transportation.

1.2.2.

For the avoidance of doubt, The English Music Festival regrets that tickets and Festival Passes cannot be refunded in the event of force majeure as defined in Paragraph 1.2.1.; neither, under such circumstances, shall it be liable for the reimbursement, either in full or in part, of the costs of travel or accommodation arrangements made by Festival patrons, whether or not tickets or Festival Passes have already been purchased.

1.3.

CONDITIONS OF SALE

1.3.1.

The Festival reserves the right to refuse admission of the ticket holder to all Festival concert premises.

1.3.2.

Late-comers will only be admitted at a suitable break in the performance.

1.3.3.

Photography and the use of any video or audio recording equipment are strictly prohibited.

1.3.4.

Tickets are sold subject to the Festival’s right to make any alterations to the artists, programme or any other advertised arrangements.

1.3.5.

All tickets and discounts are subject to availability.

CHOICE OF SEATS

2.1.

Dorchester Abbey is primarily a place of worship. It is not a concert hall, although it provides a wonderful setting for performances. Sound is generally good, but vision is restricted in some areas. Seating is unreserved so it is suggested that you arrive in good time for performances. The Festival cannot guarantee to provide patrons holding tickets with particular seats.

2.2.

The same comments apply to performances at All Saints’ Church, Sutton Courtenay.

2.3.

Should the number of those attending any concert exceed the number of seats available at the venue the Festival reserves the right to turn away those without tickets. Seats will however be retained for those holding Festival Passes until ten minutes before the concert is due to start when they may be reallocated.

DISPATCH OF TICKETS

3.1.

Ticket orders will be posted by first-class mail within a few working days of the order being processed. Please check your tickets as soon as they arrive.

3.2.

Tickets ordered after the published closing date for posting will be held at the Box Office for collection.

DATA PROTECTION

4.1.

In order to fulfil its contractual obligations relating to ticket sales, The English Music Festival maintains an electronic database of contact details and ticket information relating to its patrons. This information will not be shared or otherwise distributed without consent. This practice is within the guidelines of the General Data Protection Regulation 2018.

4.2.

Full details of the Festival’s Privacy Policy are published on this page: https://www.englishmusicfestival.org.uk/privacy-policy.php.